Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@elysia.shop. We will respond to your inquiry within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the refund to be processed by our bank. This may take a few extra days to reflect in your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company as it may take some time before the refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at support@elysia.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange an item, please contact our support team and we will provide instructions on how to proceed. We will replace the item with an identical one, if available, or provide a refund if a replacement is not possible.

Return Shipping

The customer is responsible for the cost of return shipping. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@elysia.shop. Our support team is here to help and will respond to your inquiry as soon as possible.